Service 01
Land and Property Record Management The Secretariat maintains land and property information so that records can be kept up to date, retrieved when needed and relied upon in administrative processes.
Who may need this service General process 1 Contact the Secretariat with details of the land or property.2 Provide any documents or references you already hold.3 The request is reviewed against the records available.4 You are advised on the outcome and any next steps.
Service 02
Ground-Rent Administration and Payment Records Administration of ground-rent relating to customary land, including ground-rent accounts, payment records, balances and arrears.
Who may need this service General process 1 Contact PCLS with your property or account reference, if available.2 Your account details are confirmed.3 Payment records, balances or arrears are reviewed.4 You receive guidance on payment and next steps.
Service 03
Property Registration and Identification Registration of properties with the Secretariat and identification of their location, so that each property can be linked to accurate records.
Who may need this service General process 1 Make an enquiry to confirm what is required.2 Submit the requested information and documents.3 Property details and location are captured and checked.4 The property is recorded and you are advised accordingly.
Service 04
Digital Property Mapping and GPS Information Capture and management of GPS coordinates and digital mapping information to support the accurate identification of property locations and boundaries.
Who may need this service General process 1 Enquire to confirm what is required for your property.2 Arrange for location information to be captured, where applicable.3 Coordinates are linked to the property record.4 Mapping information supports future enquiries and verification.
Service 05
Land Documentation and Records Verification Support with checking land documentation and related information against the records held by the Secretariat.
Who may need this service General process 1 Submit a verification enquiry.2 Provide copies of the relevant documents.3 Information is checked against available records.4 You are informed of the findings or advised on further steps.
Service 06
Client Account and Payment Management Maintenance of client accounts and payment histories, so that clients can obtain clear information on payments made and amounts outstanding.
Who may need this service General process 1 Contact PCLS with your account or property details.2 Your identity and account are confirmed.3 Payment history and account status are reviewed.4 You receive an account summary or guidance.
Service 07
Demand Notices and Ground-Rent Reminders Issuing of demand notices and reminders to help landholders stay informed about ground-rent obligations and outstanding amounts.
Who may need this service General process 1 A notice or reminder is issued by the Secretariat.2 Contact PCLS, quoting the notice reference, if you have questions.3 Your account details are reviewed with you.4 You are guided on how to address the notice.
Service 08
Alternative Dispute Resolution Dialogue, mediation and stakeholder engagement to help parties address land-related disagreements, with referral to the appropriate authorities where required.
Who may need this service General process 1 Submit an enquiry describing the matter.2 The Secretariat reviews the case.3 Parties are engaged and mediation is arranged where appropriate.4 Parties are advised on the resolution or next steps.
Service 09
Land-Related Enquiries and Client Support A point of contact for questions about customary land administration within the Prampram Traditional Area and the services of the Secretariat.
Who may need this service General process 1 Contact the Secretariat or submit the enquiry form.2 Your enquiry is logged and directed appropriately.3 You receive a response or referral.
Service 10
Stakeholder and Landowning-Family Records Maintenance of records relating to stakeholders and landowning families, supporting the coordinated administration of customary lands.
Who may need this service General process 1 Contact the Secretariat.2 Provide the relevant information or documentation.3 Records are reviewed or updated as appropriate.4 You are advised on the outcome.
Service 11
Document Tracking and Reference Management Referencing and tracking of documents and requests, so that clients and the Secretariat can follow progress.
Who may need this service General process 1 Keep the reference provided when you submit a request or document.2 Quote the reference in any follow-up enquiry.3 The status of the item is checked.4 You are updated on progress.
Service 12
Land Administration Education and Sensitisation Public education and sensitisation on customary land administration, ground-rent, documentation and the value of proper land records.
Who may need this service General process 1 Contact PCLS to request information or engagement.2 The Secretariat discusses your needs.3 Information or sensitisation support is arranged where possible.
